Help Centre

We accept all major credit and debit cards (Visa, Mastercard, AMEX), Apple Pay, Google Pay, and secure checkout via PayPal. Local payment methods may also be available depending on your region. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

Yes. Our website uses SSL encryption and is PCI-compliant to ensure your payment details are fully protected at checkout.

Payments can be declined due to issues with your bank, incorrect card details, or security filters. Try another card or contact your bank for more details. If the issue persists, reach out to our support team.

Absolutely. Enter your valid promo code during checkout, and the discount will be applied automatically. Only one code can be used per order unless stated otherwise.

The total you see at checkout is what you pay. However, for international orders, customs duties or taxes may apply depending on your country’s regulations.

No, we don’t store any payment information on our servers. All transactions are securely processed through third-party payment providers.

Yes! Simply contact us after your order with your order number and business details, and we’ll send you a VAT-compliant invoice.

Simply browse our shop, select your desired items, choose your size and color, and click “Add to Cart.” Once you’re ready, head to checkout to complete your purchase securely.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.nilascrubs.com/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@nilascrubs.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via sales@nilascrubs.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We begin processing your order immediately, so changes or cancellations aren’t guaranteed. If you need help, contact us within 2 hours of placing your order — we’ll do our best to assist.

Orders that require shipping within the UK. will be delivered within one to five days, depending on your preferred shipping method. Shipping to countries within europe is two to five days. Orders from UAE & Dubai will be delivered in two - five days.

International orders (for example U.S & Canada) will take up to 7 to 10 days.

Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please check this detailed breakdown HERE before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the order price and the country where it’s being delivered. 

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Yes — express delivery is available in select regions. You’ll see available shipping options at checkout.

Check with neighbors, your building reception, or security. If you still can’t locate it, contact our team within 48 hours and we’ll investigate with the courier.

Definitely! You can select gift options at checkout. We don’t include invoices in our packaging, and you can add a personalized message.

As soon as your order ships, you’ll receive a confirmation email and/or SMS with a tracking number. Click the link provided to view real-time updates from our delivery partner.

Orders typically ship within 24–48 hours (excluding weekends). If it’s been longer and you haven’t received tracking info, check your spam folder or contact us with your order number.

Start by checking with neighbors, building staff, or your front desk. If it’s still missing after 48 hours, reach out to us and we’ll help track it down with the courier.

Delivery delays can happen due to weather, customs, or courier issues. You can track your order using the link we provided or contact our team — we’re happy to assist.

Yes. If your package is confirmed lost or stolen after a proper investigation, we’ll offer a replacement or refund. Please report any delivery issues to us within 5 days of the expected delivery date.

Contact us immediately. If your order hasn’t shipped yet, we may be able to update the address. Once shipped, we cannot guarantee changes, but we’ll work with the courier to help if possible.

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original packaging with tags attached. Final sale or clearance items are not eligible for return.

Please contact our customer service team via sales@nilascrubs.com. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via sales@nilascrubs.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Currently, we do not offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order.

Returns within the UK & Europe & UAE are free. For international orders, return shipping costs are the responsibility of the customer unless the item arrived damaged or there was an error on our end.

Once we receive and inspect your return, we’ll issue your refund within 5–7 business days to your original payment method. You’ll receive a confirmation email once it’s processed.

Team orders and bulk purchases are subject to a different return policy. Please contact our team directly to discuss options — we’ll do our best to make it right.

Worn, washed, personalized, or final sale items cannot be returned. For hygiene reasons, underscrubs and accessories like socks or headbands are also non-returnable.

Yes! We offer special pricing and exclusive perks for hospitals, clinics, universities, and other medical teams ordering in bulk. Discounts typically start for orders of 10+ sets.

Fill out our Team Orders Form HERE or contact our support team at sales@nilascrubs.com with your group size, product preferences, and deadline. We’ll assign a specialist to guide you.

Absolutely. We offer embroidery and printing services for team logos, names, and roles. Our team will help you finalize placement, sizing, and colors during the order process.

Yes. Once your order is confirmed, we’ll send a custom ordering link or form where each team member can select their own size, fit, and style — all while keeping the group branding consistent.

Standard team orders take 7–14 business days to process, plus shipping time. Customization (like embroidery) may add a few extra days. If you’re on a tight schedule, let us know — we’ll do our best.

Yes — we assign a dedicated account manager to help from start to finish, ensuring a smooth and personalized experience for every team.

Definitely. We keep your team’s preferences and customizations on file for easy reordering whenever you need to scale up or replace sets.

Our main scrub fabric is called Syzera™ — a custom-engineered blend that’s breathable, moisture-wicking, antimicrobial, and ultra-soft. It’s designed to stretch without losing shape and resist wrinkles all shift long.

We offer both men's and women's fits to ensure the best possible shape, support, and style. Each piece is tailored specifically to suit the body type it’s designed for — with functional and flattering cuts.

Yes. We prioritize sustainable practices by minimizing packaging waste, designing long-lasting garments, and partnering with ethical manufacturers. Sustainability is a key part of our growth plan.

Syzera™ was designed from scratch with input from medical professionals. It blends premium-feel softness with high-performance stretch, odor resistance, and quick-dry properties — so you stay fresh, sharp, and focused.

Yes — all our scrubs feature 4-way stretch, so they move with your body whether you’re sprinting across a ward, reaching overhead, or sitting through rounds.

Nope. Our fabrics are pre-shrunk and color-set, so they hold their shape and color even after repeated washes — as long as you follow the care instructions.

Our Core Underscrubs are crafted from Avestra™ fabric — a buttery soft, breathable, and lightweight material designed to layer under your scrubs without bunching, sweating, or overheating.

We offer a full range of scrub tops, joggers, straight-leg pants, and underscrubs for both men and women. Each design is thoughtfully cut for a tailored, modern fit without sacrificing comfort.

Yes — we offer Modest Scrubs with longer tops, looser fits, and full-coverage designs for those who prefer a more conservative uniform.

Machine wash cold with like colors. Tumble dry low or hang dry. Avoid bleach and fabric softeners to preserve fabric integrity and performance.

Yes! We regularly drop limited-edition colors alongside our core palette. Follow us on Instagram or subscribe to our emails to be the first to know when new drops land.

Nila Scrubs are designed specifically for healthcare workers in warm environments. Our Syzera™ fabric is lightweight, breathable, and moisture-wicking — perfect for staying cool and comfortable during long shifts.

Our scrubs are tailored but stretchy. You can view our Size Guide on the product pages for detailed measurements and fit advice. If you're between sizes, we recommend sizing up for a looser fit or down for a more tailored look.

Not at all. Our wrinkle-resistant Syzera™ fabric means you can go from the dryer straight to work — no ironing needed.

Yes — we’re proud to offer an inclusive size range. Our fits are designed with real feedback from healthcare professionals of all shapes and sizes. Check our size chart to find your perfect fit.

Yes! Our scrubs are a favorite among med and dental students for their clean look, modern fit, and all-day comfort. We also offer student discounts and ambassador opportunities.

Nila Scrubs are built for 12-hour (or longer) shifts. With soft, flexible fabric, zero-itch stitching, and ergonomic fits — comfort is at the core of every design.

Yes! Our elevated, streetwear-inspired design lets you transition from clinic to coffee shop without changing. They're built for comfort and style in every scenario.

You can reach us anytime at sales@nilascrubs.com or via our contact form [insert link]. We aim to reply within 24 hours (excluding weekends and holidays).

We’re open to partnerships, collaborations, and wholesale opportunities. Email us at sales@nilascrubs.com with your proposal — we’d love to hear from you.

Yes. For bulk inquiries with custom colors, labels, or branding — reach out to our team via sales@nilascrubs.com. Let’s bring your vision to life.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life.