Because you deserve peace of mind with every order.

At Nila Scrubs, we stand behind every stitch. If you're not 100% happy with your purchase, we're here to make it right.

You may return eligible items within 30 days of purchase for a refund, store credit, or exchange.

To be eligible for a return:

Items must be unworn, unwashed, undamaged, and with original tags still attached

Items must be in new condition, just as you received them

Return requests must be made within of the order date.

Non-Returnable Items:

Please note, the following items are final sale and not eligible for return or exchange:

Custom-made items

Embroidered items

Final sale merchandise

Products labeled as non-returnable in the item description.

Refund Processing:

Once we receive and inspect your returned item(s), you will receive a notification confirming your:

Refund to your original payment method

Store credit (if selected)

Replacement item (if an exchange was requested)

Refunds may take up to 10 business days to appear on your credit card, depending on your bank’s processing times. This can vary by card provider.

Our Quality Guarantee:

We guarantee all Nila products to be free of manufacturing defects. If you believe you've received a defective item:

We’ll offer pre-paid return shipping to make it right

You can choose a or a replacement once the return is received

Returns under this guarantee must also be:

In new, unworn condition and Returned within of purchase.

📦 How to Start a Return:

1. Locate your order number from your packing slip or confirmation email

2. Click the “Start a Return” button below

3. Follow the simple steps to send your item back